Privacy Policy
Last updated: 26 June 2026
LUCOLE LTD (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit www.lu-cole.com, contact us or use our coaching or therapy services.
Data Controller
LUCOLE LTD
Registered Office
167–169 Great Portland Street, 5th Floor
London W1W 5PF
United Kingdom
Email: hello@lu-cole.com
Information We Collect
Depending on how you interact with us, we may collect:
Identity Information
- Name
- Email address
- Telephone number
- Country of residence
Appointment Information
- Booking information
- Session history
- Payment information (processed securely through third-party payment providers)
Coaching & Therapy Information
Where you choose to share it, we may collect information relevant to your enquiry or sessions, including information relating to your wellbeing, emotional health or personal circumstances.
This information is treated with the highest level of confidentiality.
Website Information
When you visit our website we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Referral source
- Cookie information
How We Use Your Information
We use your information to:
- Respond to enquiries.
- Arrange appointments.
- Deliver coaching and therapy services.
- Manage payments.
- Send appointment confirmations and reminders.
- Improve our website.
- Comply with legal and professional obligations.
- Send newsletters and marketing communications where you have given consent.
We do not sell your personal information.
Lawful Basis for Processing
Under the UK GDPR we rely on one or more of the following lawful bases:
- Consent
- Performance of a contract
- Legal obligation
- Legitimate interests
Where you voluntarily provide information relating to your health or wellbeing, we process this as special category personal data in accordance with Article 9 UK GDPR, relying on your explicit consent and/or where processing is necessary for the provision of health-related support services.
Payment Information
Payments are processed securely by trusted third-party payment providers.
LUCOLE LTD does not store your full payment card details.
Third-Party Services
We use carefully selected third-party providers to operate our business. Depending on the services you use, your information may be processed by providers such as:
- Stripe (payment processing)
- Google Workspace (email)
- Google Analytics (website analytics)
- Scheduling and booking software
- Secure cloud storage providers
- Email marketing providers
Each provider processes personal information in accordance with its own privacy policy and applicable data protection laws.
Cookies
Our website uses cookies to:
- Improve website performance
- Remember preferences
- Analyse website traffic
- Measure marketing effectiveness
You can manage cookies through your browser settings.
Marketing Communications
Where you have opted in, we may occasionally send emails containing:
- Articles
- Resources
- Newsletters
- Coaching updates
- Offers
You can unsubscribe at any time using the link included in every email.
Data Retention
We retain personal information only for as long as necessary to:
- Deliver our services
- Meet legal obligations
- Maintain professional records
- Resolve disputes
Where applicable, therapy records may be retained in accordance with professional and legal guidance.
Data Security
We implement appropriate technical and organisational safeguards to protect your information from:
- unauthorised access
- accidental loss
- misuse
- alteration
- disclosure
Although we use industry-standard security measures, no online transmission can ever be guaranteed to be completely secure.
International Transfers
Some of our service providers may process personal information outside the United Kingdom or European Economic Area.
Where this occurs, appropriate safeguards are implemented to ensure your information remains protected.
Your Rights
Under the UK GDPR you have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion where appropriate.
- Restrict processing.
- Object to processing.
- Withdraw consent.
- Request data portability.
- Lodge a complaint with the UK Information Commissioner’s Office (ICO).
More information is available at:
Children’s Privacy
Our coaching and therapy services are intended for individuals aged 18 years and over.
We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the updated revision date.
Contact
If you have any questions regarding this Privacy Policy or how we process your personal information, please contact:
LUCOLE LTD
Registered Office:
167–169 Great Portland Street, 5th Floor
London W1W 5PF
United Kingdom
Email: hello@lu-cole.com